HZITAZ REFUNDS POLICY

 

1. Refund Eligibility

 

1.1. Defective or Damaged Products: We take great care in ensuring the quality of our products. If you receive a defective or damaged item, you may be eligible for a refund.

 

1.2. Incorrect Item Received: If you receive an item different from the one you ordered, you may be eligible for a refund.

 

1.3. Order Cancellation: Refunds for order cancellations will be considered if the cancellation request is made within 24 Hours of placing the order. After this timeframe, the order may have already been processed, and refunds will be at our discretion.

 

2. Refund Process

 

2.1. Contact Customer Service: To initiate a refund, contact our customer service team at support@hzitaz.com within 48 Hours of receiving the product.

 

2.2. Provide Necessary Information: When contacting customer service, please provide your order number, a description of the issue, and any supporting images if applicable.

 

2.3. Return Authorization: If a return is required, our customer service team will provide you with a return authorization and instructions on how to return the item.

 

3. Return Conditions

 

3.1. Product Condition: Returned items must be in their original condition, unused, and with all original tags and packaging.

 

3.2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.

 

4. Refund Processing Time

 

4.1. Processing Time: Refunds will be processed within 7 business days after we receive the returned item.

 

4.2. Method of Refund: Refunds will be issued using the same payment method used for the original purchase.

 

5. Non-Refundable Items

 

5.1. Certain Products: Some products may not be eligible for refunds due to hygiene and safety reasons. Please check the product description for any specific non-refundable items.

 

6. Contact Information

 

For any questions or concerns regarding our refunds policy, please contact us:

 

HZITAZ Customer Service

support@hzitaz.com

 

7. Policy Changes

 

7.1. Policy Updates: We reserve the right to update our refunds policy as needed. Any changes will be effective immediately and communicated through our website.